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What do I do if I need help?

We offer support a few different ways.

  • Call us at 1-888-561-1764
  • Use the live chat available during our business hours
  • Send an email

You can also use the site resources to find demos or instructions on how to use the PostNow system including ordering, proofing and audience building.

More FAQ Archives

Can I bulk-order CTO items for locations?

Yes, you can order all your Call To Order items to a single location to distribute as you please. Or, place orders at several locations; it’s all up to you. This will save you shipping vs. sending to each location.

Simply place the CTO order for the location to which the items are to be shipped and CO-OP and it’s partner will take care of it for you.

My Assoc. ID & Name are missing from my account. What do I do?

If you already had an account on PostNow (from the Husky/Co-op switchover) you may not have had the association and ID added to your account. Please contact us and provide the appropriate information for us to update your account

Live chat or a phone call is the fastest way to update this. You can use the contact form to send us the info outside of office hours.

I need help with my order. How can I reach your team?

To get help with your order from PostNow, you can contact their team via email at contact@postnow.ca or by calling 1-866-482-2412. Their office support hours are Monday to Friday from 7 AM to 5 PM MST. Alternatively, you can use their live chat feature to get a quicker response. For more details, visit their Contact Us page.

I have a promo code from Head Office. How do I get my discount?

If your head office has supplied you with a promo code to use for your direct mail campaign purchase, it will automatically be applied to your account and will be reflected in the purchase price at the time of checkout.

Can I upload my own design template?

Unfortunately, no. All Enterprise design templates must be approved and provided by head office.

Do I have to order a minimum amount of campaigns a year?

Nope! Our solution is contract-free and you can order as many or as little campaigns you’d like a year. But remember, more campaigns you send to your target audience = better response rates. FREQUENCY MATTERS!

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