I need help with my order. How can I reach your team?

To get help with your order from PostNow, you can contact their team via email at contact@postnow.ca or by calling 1-866-482-2412. Their office support hours are Monday to Friday from 7 AM to 5 PM MST. Alternatively, you can use their live chat feature to get a quicker response. For more details, visit their Contact Us page.

More FAQ Archives

What is the typical turnaround time for campaigns to be printed and delivered?

Turnaround times vary but generally range from 7-14 business days from order confirmation to delivery.

How do I control the emails I’m getting?

If you receive too many emails from the system, it’s likely because of how many locations you have to manage. Each enrolled location and each order (POP Kits or Call to Oder items) will generate an email.

We recommend creating a filter/rule to send these emails to a folder automatically when you receive them. All email are sent from coop@postnow.ca.

Your email platform will determine the process you need to take. Here are the instructions to do it with Outlook and Gmail:

Create Rule in Outlook

Create Gmail Filter

How do I choose a delivery date for my campaign?

In the scheduling step of the campaign builder, select an available delivery date. Ensure you account for processing time.

What are the steps to create a direct mail campaign using PostNow?

Sign Up or Log In: Create an account or access your existing account.
Select Campaign Type: Choose between Personalized Mail, Neighbourhood Mail, or Postal Code Targeting.
Design Your Mailer: Utilize free templates, upload your own design, or request custom artwork.
Define Target Audience: Use tools like the Audience Manager or Canada Post’s Precision Targeter.
Schedule and Launch: Set your delivery date, review all details, and proceed to checkout.

I have a promo code from Head Office. How do I get my discount?

If your head office has supplied you with a promo code to use for your direct mail campaign purchase, it will automatically be applied to your account and will be reflected in the purchase price at the time of checkout.

Do I have to order a minimum amount of campaigns a year?

Nope! Our solution is contract-free and you can order as many or as little campaigns you’d like a year. But remember, more campaigns you send to your target audience = better response rates. FREQUENCY MATTERS!