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How do I know what my postage rate is?

We’ll verify your postage rate and automatically add it to your account during our account set-up. The postage rate based on your contract ID with Canada Post.

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What do I do if I need help?

We offer support a few different ways.

  • Call us at 1-888-561-1764
  • Use the live chat available during our business hours
  • Send an email

You can also use the site resources to find demos or instructions on how to use the PostNow system including ordering, proofing and audience building.

How do I share access to my Co-op Association account on PostNow

Hmm, looks like this content is not available to you.

I have a promo code from Head Office. How do I get my discount?

If your head office has supplied you with a promo code to use for your direct mail campaign purchase, it will automatically be applied to your account and will be reflected in the purchase price at the time of checkout.

My Assoc. ID & Name are missing from my account. What do I do?

If you already had an account on PostNow (from the Husky/Co-op switchover) you may not have had the association and ID added to your account. Please contact us and provide the appropriate information for us to update your account

Live chat or a phone call is the fastest way to update this. You can use the contact form to send us the info outside of office hours.

I need help with my order. How can I reach your team?

To get help with your order from PostNow, you can contact their team via email at contact@postnow.ca or by calling 1-866-482-2412. Their office support hours are Monday to Friday from 7 AM to 5 PM MST. Alternatively, you can use their live chat feature to get a quicker response. For more details, visit their Contact Us page.

Can I make edits to the design templates?

Yes! You can make design edits to your template. Your marketing team has provided us with approved editable fields within the design templates and those areas can be customized for your campaign.

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