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Can I upload my own design template?

Unfortunately, no. All Enterprise design templates must be approved and provided by head office.

More FAQ Archives

How do I share access to my Co-op Association account on PostNow

Hmm, looks like this content is not available to you.

Do I have to order a minimum amount of campaigns a year?

Nope! Our solution is contract-free and you can order as many or as little campaigns you’d like a year. But remember, more campaigns you send to your target audience = better response rates. FREQUENCY MATTERS!

I need help with my order. How can I reach your team?

To get help with your order from PostNow, you can contact their team via email at contact@postnow.ca or by calling 1-866-482-2412. Their office support hours are Monday to Friday from 7 AM to 5 PM MST. Alternatively, you can use their live chat feature to get a quicker response. For more details, visit their Contact Us page.

How do I know what my postage rate is?

We’ll verify your postage rate and automatically add it to your account during our account set-up. The postage rate based on your contract ID with Canada Post.

Can I use any template I want?

Your parent/head organization controls what templates are available for you to choose from. We have worked with the marketing department to ensure that we know which parts can be edited and with what type of changes. Any template uploaded that does not meet the standards of the organization will be reviewed and need to be signed off on by the head marketing department of your organization.

How do I control the emails I’m getting?

If you receive too many emails from the system, it’s likely because of how many locations you have to manage. Each enrolled location and each order (POP Kits or Call to Oder items) will generate an email.

We recommend creating a filter/rule to send these emails to a folder automatically when you receive them. All email are sent from coop@postnow.ca.

Your email platform will determine the process you need to take. Here are the instructions to do it with Outlook and Gmail:

Create Rule in Outlook

Create Gmail Filter

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