Canadian Flag Proudly Canadian Owned & Operated
PostNow Logo Canada Post Partner

Can I make edits to the design templates?

Yes! You can make design edits to your template. Your marketing team has provided us with approved editable fields within the design templates and those areas can be customized for your campaign.

More FAQ Archives

I need help with my order. How can I reach your team?

To get help with your order from PostNow, you can contact their team via email at contact@postnow.ca or by calling 1-866-482-2412. Their office support hours are Monday to Friday from 7 AM to 5 PM MST. Alternatively, you can use their live chat feature to get a quicker response. For more details, visit their Contact Us page.

How do I share access to my Co-op Association account on PostNow

Hmm, looks like this content is not available to you.

Can I use any template I want?

Your parent/head organization controls what templates are available for you to choose from. We have worked with the marketing department to ensure that we know which parts can be edited and with what type of changes. Any template uploaded that does not meet the standards of the organization will be reviewed and need to be signed off on by the head marketing department of your organization.

Can I upload my own design template?

Unfortunately, no. All Enterprise design templates must be approved and provided by head office.

How do I know what my postage rate is?

We’ll verify your postage rate and automatically add it to your account during our account set-up. The postage rate based on your contract ID with Canada Post.

Do I have to order a minimum amount of campaigns a year?

Nope! Our solution is contract-free and you can order as many or as little campaigns you’d like a year. But remember, more campaigns you send to your target audience = better response rates. FREQUENCY MATTERS!

chevron-down